Online check

Food & Beverages	12345
Inflight Entertainment	12345
Seat Comfort	12345
Staff Service	12345
Value for Money	12345

Close
1/10

"Would not recommend this airline"

A Marten (United Kingdom) 17th October 2022

✅ Trip Verified | Would not recommend this airline lớn anyone. Firstly, my luggage was lost when flying from the UK to lớn Vietnam, & the airline was not helpful in keeping me updated on the progress locating my luggage. I finally received it about four days after initially landing in Hanoi, & was told that I would be eligible for $30 compensation as I needed to purchase essential items that were in my checked luggage. (The price of these exceeded $30, even for essential toiletries, but this was all they were willing lớn compensate.) However, they are unable khổng lồ transfer the money lớn me; the two options are to either get it sent khổng lồ a Vietnamese ngân hàng account, or lớn collect it in cash in Vietnam. As an international traveller, I bởi not have a Vietnamese bank account, and I was not informed of the option to collect the money in cash before leaving Vietnam. Therefore, it seems impossible to lớn get my compensation. Second, the food và drink options on board are extremely limited, và despite trying khổng lồ request vegetarian meals a number of times before checking in there were no options on board, apart from one pot of instant noodles over a 12 hour flight. Furthermore, you are only allowed one alcoholic beverage at meal times, và there is no option to lớn purchase additional drinks.

Bạn đang xem: Online check

Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	London Heathrow khổng lồ Hanoi
Date Flown	August 2022
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

Not Verified | Booked travel on the 787 & in the end they moved the flight to an A320 (a very old one). Service of the cabin crew was ok. Food wise, wouldn"t pay that much for business if I knew they were going khổng lồ serve me that. If I was not mistaken, it was 2 choices, chicken rice or the beef udon. Total rubbish. Seat was cramped on business too.

Xem thêm: Các Chuyến Bay Từ Bangkok Về Hà Nội Giá Rẻ, Vé Máy Bay Bangkok Hà Nội Giá Rẻ

Aircraft	A320
Type Of Traveller	Business
Seat Type	Business Class
Route	Ho đưa ra Minh thành phố to Hanoi
Date Flown	January 2022
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

✅ Trip Verified | They will cancel last minute and won’t bother to send customers a courtesy email or text khổng lồ inform you this has occurred. You’d think crew on the ground would be present to lớn address concerns, of course not let’s make customers line up và find out themselves and send police incase things get out of hand. After speaking and emailing the representative here they apologised and said sit tight the company will get in touch khổng lồ rebook. After getting trang chủ (a few hours later) received an email to say oh wait the flight isn’t canceled come back they are ready to lớn fly now! I think not. Never again, what a disgrace.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Sydney lớn Ho chi Minh
Date Flown	August 2022
Ground Service	12345
Value For Money	12345
Recommended	no

✅ Trip Verified | Quite uneventful, flight was on a very clean và new airplane. Got a little bottle of water và refreshing towel, probably a little biscuit or even small sandwich would have been appropriate as the airline doesn"t position itself as low cost but rather full service.

Aircraft	A320
Type Of Traveller	Business
Seat Type	Economy Class
Route	Hanoi khổng lồ Hue
Date Flown	April 2022
Seat Comfort	12345
Cabin Staff Service	12345
Food và Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

Chuyên mục: Du lịch