Hướng dẫn làm thủ tục trực tuyến

For your great travel with Bamboo Airways, please refer to the following procedures for your check-in at the airport.

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Guide for your check-in at the airport

At check-in counter

At the airport, please follow the electronic board displaying flight information at the terminal for your check-in counter. Upon arrival at the counter, ground service staff shall kiểm tra your PNR/ ticket number and your travel documents. Check-in baggage will be placed on the conveyor belt for weighing & transport separately.

Receive boarding pass

Upon completing check-in procedures, ground service staff shall pay back your documents & boarding pass stated boarding gate.

At security area

Upon receiving boarding pass, please go to lớn security area. Then, you shall be required lớn take-off your belongings such as watch, shoes, bag, belt… then put them into a tray & go through screening machine.

At boarding gate

You should present at boarding gate around 30 to 40 minutes before departure time.

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Upon waiting for boarding, passengers of Business cabin or having Voucher for enter Business lounge with service of First Lounge by Bamboo Airways located on 3rd floor, Terminal T1, Noi Bai international airport.

At least 15 minutes before departure time, if you are not at boarding gate, Bamboo Airways shall proceed your no-show as our regulations.

Boarding

After boarding the plane, please choose your right seat number stated on the ticket. Don’t forget, put your suitcase, backpack or belongings in the overhead luggage compartment then close the door và sit down, fasten your seat belt, waiting for the plane lớn take off.

Note:

Upon schedule change, opening and closing time of check-in counter shall be adjusted in line with new departure time.Bamboo Airways refuses carriage if you are at check-in counter after the time of closing it.Bamboo Airways shall not be responsible for travel documents và other legal procedures related khổng lồ the your failure to lớn be at boarding gate according to the time specified above.

Check-in timing at the airport

types	Timeline of opening flight	Time of closing a flight before scheduled departure time
Domestic flight	International flight
Kiosk check-in	Within 24 hours	– 60 minutes	– 60 minutes
Check-in via di động device	Within 24 hours	– 60 minutes	– 60 minutes
Online check-in	Within 24 hours	– 60 minutes	– 60 minutes

	Time before scheduled departure time
Domestic flight	International flight
Time of opening counter	02 hours before scheduled departure time	03 hours before scheduled departure time
Time of closing economy counter	– 40 minutes	– 50 minutes
Time of closing Business counter, passenger with First card of Bamboo Club	– 35 minutes	– 45 minutes
Time of closing flight	– 30 minutes	– 40 minutes
Time of accepting additional passengers	Within 10 minutes before closing flight	Within 10 minutes before closing flight
Time of closing boarding gate	– 15 minutes	– 15 minutes

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Business Registration Code: 0107867370Issued by Business Registration Division, Department of Planning và Investment of Binh Dinh Province on May 31st, 2017.

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