Checking in


When you"re flying with you can choose to lớn kiểm tra in online before you arrive at the airport. Using web check-in is often the fasthử nghiệm and easiest way lớn check-in. Most domestic passengers won"t have sầu khổng lồ visit the airport counter, simply print tags for any checked-baggage at the airport kiosk và drop them off at the bag drop counter at least 30 minutes before the scheduled departure time of your flight. Next, head straight to lớn the boarding gate.

Print your boarding pass when you check-in, have it emailed and print it later or choose lớn receive it as an SMS.

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Checking in options:

Web Check-in available for:

Individual và multiple passenger bookings made through Passengers with just carry-on baggage and those with checked baggage The return flight if it’s within 7 days of the outbound flight Australian, New Zealvà and Japanese domestic flights scheduled to depart between48 hours and 60 minutes from when you kiểm tra in International Airways, nhật bản and Asia flights scheduled khổng lồ depart between 48 hours & 1trăng tròn minutes from when you kiểm tra in, with the exception of flights lớn & from the USAll Passengers on International Flights and Domestic Flights Departing International Terminals are still required to present web travel documents khổng lồ a check-in counter agent before departure.

Web Check-in is not available for:

Passengers travelling with infants Passengers needing assistance (such as wheelchairs, extra seats, visual or hearing impairments, and unaccompanied minors) Flights departing less than 48 hours after booking Flights booked through a travel agent, third tiệc ngọt or over the phone unless you have your six letter và number booking reference number (PNR). If you’d lượt thích lớn use web check-in but don’t have your PNR, ask if they can provide it. All flights other than those listed

How Web Check-in works:

Follow the steps to use web check-in. You’ll need to lớn find your booking, enter your details và choose how lớn receive sầu your boarding pass.

Step 1: Before you check in

There are a few things you need khổng lồ prepare before you use web check-in:

You’ll need your booking reference number (PNR). Find the six letter and number PNR on your itinerary or, if you booked with a travel agent or third party, ask them to lớn provide it. If you have sầu international flight, you’ll need to lớn enter your passport details. Have sầu your passport ready. There might be details about travel document requirements, specific assistance or your added extras in your itinerary. Read it thoroughly in case you need lớn prepare anything for your flight.

Step 2: Check in online

Once you’ve got everything ready and website check-in is open for your flight, enter your details at web check-in

Enter your booking reference number (PNR), surname and departing airport details và select Continue. You’ll then see the details of your booking Choose the passenger/s, baggage and flights that you want khổng lồ check-in If you have sầu an international flight, enter the Advanced Passenger Information (APIS) If you haven’t already chosen your seat, you’ll get another chance khổng lồ vì chưng that now. Fees may apply. Next choose how you want lớn receive your boarding pass. If you’re booked on an Australia or New Zealvà domestic flight, or on selected Asia (3K) flights out of Singapore, you have three options: Have your boarding pass emailed khổng lồ you & print it later or, Have sầu a Mobile boarding pass sent to your Smartphone phone If you have sầu an international flight or a domestic flight from an international terminal, go to lớn the airport counter to lớn get a boarding pass. You must go before the airport counter check-in closes.

Step 3: At the airport

Make sure you arrive at check-in and/or your boarding gates within the following timeframes.

Domestic Flights (JQ) and nhật bản (GK) domestic flights departing from domestic terminals

* (JQ) domestic flights departing on Q300 aircraft

* (JQ) domestic flights departing from international terminals on a 787 aircraft Pacific (BL) domestic flights


Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus BundleFind the aircraft type in your itinerary or at Manage booking

Please don’t be late. We can’t wait.

If you vì chưng not check in or present at the boarding gate before the closed times you won’t be able to board your flight and you may thua your fare in full. We recommkết thúc arriving at the airport early lớn allow enough time khổng lồ make your way through the airport, taking into consideration clearing airport security.

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For International/Intra Asian flights: All passengers on international flights must present their website travel documents, along with any other relevant travel documents, to a check-in agent at the airport. After this you will receive your official boarding pass. Please ensure that you arrive at check-in and/or your boarding gates within the following timeframes. (JQ) international flights on a 787 aircraft (JQ), Japan (GK) international flights on an A320 và A321 aircraft

* Please note at Nagoya, check-in opens 2 hours before departure. Asia (3K), Pacific (BL) international flight


Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle.Find your aircraft type on your flight itinerary, pre-departure gmail or at manage booking. Straight To Gate

Straight to Gate allows passengers travelling on selected Asia (3K) flights to check-in online via our web check in at from the comfort of the trang chủ or office and proceed lớn the boarding gate on arrival at the airport. This is available for passengers travelling with carry-on baggage only & without visa or other entry requirements. You can choose your own seat and simply download and print your Straight to Gate boarding pass và proceed directly to immigration for a faster experience through the airport.


For Asia (3K) Passengers

Passengers with visa / other entry requirements và carry-on baggage only

Passengers travelling with carry-on baggage only, who require a visa or other entry documentation, may use the online website check-in service however will be required khổng lồ proceed khổng lồ the document check desk in the check-in hall for a quichồng document & visa verification check. Please note that the document check must be completed by the flight check-in deadline.

Passengers with checked baggage

Passengers travelling with checked baggage may use the online website check-in service. Please proceed to lớn the bag drop desks in the check-in hall for quichồng & easy baggage processing. Please note that bag drop must be completed by the flight check-in deadline.


Straight lớn Gate available for:


Straight lớn Gate is not available for:

Selected Asia (3K)flights listed below, available between 48 hours và 120 minutes before your flight’s scheduled departure

Passengers with visa requirements

Passengers with carry-on baggage only

Bookings that include infants or special service requests (such as passengers requesting wheelchair assistance, extra seats và visual or hearing impairments)

Passengers with no visa or other entry requirements (e.g. proof of return or onward travel)

Staff travel bookings

Individuals, or group bookings with 7 passengers or less

Bookings with an outstanding amount owing

All Asia (3K) flights not disclosed below

Straight lớn Gate available routes:

Straight khổng lồ gate is available on the following Asia flights with a 3K flight code:

Singapore-Kuala Lumpur Singapore-Bangkok Singapore-Phuket Singapore-Hong Kong Singapore-Yangon Singapore-Siem Reap Singapore-Penang Singapore-Ho Chi Minc City Singapore-Phnom Penh Singapore-Jakarta Singapore-Hangzhou Singapore-Denpasar Singapore-Surabaya Singapore-Medan Singapore-Shantou Singapore-Taipei Singapore-Haikou Hong Kong-Singapore Kuala Lumpur-Singapore Penang-Singapore Bangkok-Singapore Jakarta-Singapore Denpasar-Singapore Subaraya-Singapore

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